The Marhaba Golden Restaurant – Refund Policy
At The Marhaba Golden Restaurant, we take pride in providing exceptional dining experiences and ensuring your satisfaction with our services. We always strive to deliver delicious meals and a delightful ambiance to our valued customers. While we do not offer refunds for in-person dining or takeaway orders, we have established the following refund policy to address specific situations:
Refund Eligibility:
- Product Issues: If you encounter any issues with the quality or preparation of your meal while dining in or for takeaway, please bring it to the attention of our staff immediately. We will be more than happy to address your concerns and make it right during your visit.
- Online Orders: For orders placed through our online delivery platform, if you receive a damaged, incorrect, or unsatisfactory meal, please contact our customer support team within 30 minutes of receiving your order. We will thoroughly assess the situation and, if eligible, provide a refund or arrange for a replacement.
Non-Refundable Items:
- In-Person Dining and Takeaway: As a restaurant, we do not offer refunds for meals consumed on-site or taken away from our premises.
Refund Process:
- Verification: For online orders, once we receive your refund request, our team will review and verify the details provided.
- Processing: If your refund request is approved, we will process the refund within [number of days, e.g., 7 days] from the date of approval. The actual time it takes for the refund to reflect in your account may vary based on your payment method and banking institution.
- Notification: You will be notified via email or phone regarding the status of your refund request.
Contact Us:
For any inquiries or refund requests, please contact our customer support team at Customer Support Email or Customer Support Phone Number. Our team is available to assist you and ensure your satisfaction with our services.
Note:
- Refund eligibility is subject to verification and compliance with our refund policy.
- For any meal-related issues, please inform our staff promptly to allow us to address the matter during your visit.
- The Marhaba Golden Restaurant reserves the right to make the final decision in case of any disputes or discrepancies.
This refund policy is effective from 1/1/2023 and is subject to change without prior notice. Please review the policy periodically for any updates.
Thank you for being a part of The Marhaba Golden Restaurant family!
Sincerely,
The Marhaba Golden Restaurant Team